SALON POLICIES
Cancellations
Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each client. If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment. We reserve the right to charge for appointments not cancelled within this period. If you find that you are running more than 15 minutes late for an appointment, we ask that you call and reschedule so that we may be on time for other scheduled clients.
Arrival
Please arrive at least 10 minutes prior to your scheduled reservation. This will allow you time to unwind, enjoy a beverage, preview a possible new look in our various fashion magazines or catch up on the latest gossip in your favorite publication.
Late Arrivals
To ensure the promptness of all reservations we reserve the right to reschedule any reservation that is 15 minutes late or later to another convenient time.
Gratuities
For your convenience, Luxe Beautique accepts gratuities in cash or credit/debit.
Children
Luxe Beautique welcomes all well-behaved children. Please remind your children to avoid running, spinning or climbing on chairs, or opening any closed drawers in the space. Most drawers contain sharp objects and chemicals that could be potentially dangerous to unsuspecting children.
Redo
Luxe Beautique stands firmly behind all of their salon services. If for any reason you are not 100% satisfied with your service please contact us immediately so we can remedy the situation. Tweaks and adjustments will be honored for one week of the date of service.
Payment
Luxe Beautique accepts Visa, MasterCard, Discover, check and cash for payment of services and products.
Returns/Refunds
Due to the artistic nature of what we do, we cannot offer refunds on services performed. However, we will work tirelessly to ensure you are satisfied.
Luxe Beautique proudly stands behind all their products including; Redken, Pureology, Klass Cosmetics, Theraderm Clinical Skin Care, Eminence Organic Skin Care, & OPI . Should you find dissatisfaction with any of these products purchased at Luxe Beautique, we will gladly apply the full value of the returned product to another product of your choice if returned within 30 days from date of purchase.
All sales of hair brushes, hair accessories (clips, hair bands, etc.) & cosmetics are final. No returns and no exchanges.
Tools (blow dryers, flat irons, etc) may be returned or exchanged within 30 days of purchase, provided they are in their original packaging.
Color Formulas
All hair color formulas are the intellectual property of Luxe Beautique.
Salon / Spa Packages
Packages are non-transferable. Individual services within a package may not be modified or substituted.
Gift Certificates
Gift Certificates/Gift Cards are non-refundable and cannot be redeemed for cash.
Additional
Luxe Beautique reserves the right to refuse products & services to anyone at their discretion if it feels the policies herein are being abused.